The J.D. Power 2020 Initial Quality Study was released yesterday, June 24, 2020. The purpose of this annual survey is to identify and examine issues that new vehicle owners often encounter shortly after purchasing.
The J.D. Power Initial Quality Study fields data only from the first ninety ownership days. Although this may seem like a short period of time, Dave Sargent, J.D. Power’s VP of automotive quality, remarked that, “[i]nitial quality is critical to the overall new-vehicle ownership experience”, as all manufacturers should strive to produce vehicles that prove reliability from the very beginning. Furthermore, Sargent emphasized that the true purpose of this survey is to assist manufacturers in designing more advanced, efficient, and higher quality vehicles in the future.
At the top of the list this year were Kia and Dodge, tied for first place with an astounding average of only 136 problems per 100 cars, with Chevrolet and Ram finishing in a close second with only 141.
Another interesting find from the survey was that most domestic brands are above average. In the overall car industry, there is an average of 166 problems per 100 cars in the first 90 days. Dodge, Chevy, Ram, Buick, Jeep, and Cadillac all outperformed this statistic making it a record year for non-import vehicle brands.
As for Ford Motor Company, the Ford Ranger ranked as the top mid-sized pickup, with the Ford Mustang and Ford Super Duty also placing the highest in their segments.
Shopping for a new car and interested in learning more about reliability ratings? You can read more about this on the J.D. Power website today!